Last updated: June 15, 2026

Digital Block FX (“Digital Block FX,” “we,” “us,” or “our”) operates the website digitalblockfx.io (the “Site”). This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies when you visit the Site, use our AI chat assistant, purchase products, subscribe to our communications, or otherwise interact with us.

We are based in Alberta, Canada, and we handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). If you are located in the European Economic Area, the United Kingdom, or California, additional rights may apply as described in “Your Rights and Choices” below. By using the Site, you agree to this Policy.

Information We Collect

Information you provide to us:

• Contact details such as your name, email address, phone number, and company when you complete a form, book a call, subscribe to our newsletter, or contact us.
• Order, billing, and shipping information (such as name, address, email, and phone) when you purchase products or services.
• Account credentials and profile information if you create an account.
• The content of messages you send us through contact forms or our AI chat assistant.
• Comments you post on the Site, along with the data shown in the comment form, and your IP address and browser user-agent string, which help with spam detection.

Information we collect automatically:

• Device and usage information, including IP address, browser type, operating system, pages viewed, referring URLs, and date/time stamps.
• Cookies and similar technologies, as described under “Cookies and Tracking Technologies.”

How We Use Your Information

• Operate, maintain, and improve the Site, our products, and our services.
• Process and fulfill orders, payments, and deliver purchases.
• Respond to your inquiries and provide customer support, including through our AI chat assistant.
• Send you newsletters and marketing communications where you have opted in, and process opt-out requests.
• Analyze usage and trends to improve our content, offerings, and user experience.
• Detect, prevent, and address fraud, abuse, security incidents, and technical issues.
• Comply with our legal, tax, and regulatory obligations.

Cookies and Tracking Technologies

We and our partners use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and support marketing. These include:

• Essential cookies required for core functionality such as the shopping cart and checkout.
• Analytics cookies — including Google Analytics (via Google Site Kit) and our on-site analytics — to understand how visitors use the Site.
• Marketing cookies — including the Meta (Facebook) Pixel — to measure and improve our advertising.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how the Site functions. For more information, see Google’s Privacy Policy and Meta’s Privacy Policy.

Purchases and Payments

When you make a purchase, we collect the information needed to process your order. Payments are handled by third-party payment processors, and we do not store full payment card numbers on our servers. Depending on your chosen method, your payment information is provided directly to and processed by:

• PayPal — for card and PayPal payments (see PayPal’s Privacy Statement).
• BTCPay Server — for cryptocurrency payments.

These providers process your information under their own privacy policies. Cryptocurrency transactions are recorded on public blockchains, which are outside our control.

AI Chat Assistant

The Site offers an AI chat assistant. When you interact with it, the messages and any information you submit are processed by third-party AI providers (including Anthropic) to generate responses. We may also use AI avatar or voice technology that processes the text and audio you provide. Conversations may be logged and retained to operate, secure, and improve the assistant. Please do not share sensitive personal, financial, health, or confidential information through the chat assistant.

Email and Marketing Communications

If you subscribe to our newsletter or opt in to receive communications, we use FluentCRM to manage our mailing list and send emails. Every marketing email includes an unsubscribe link, and you can opt out at any time. We may also send you transactional messages related to your orders or account.

How We Share Your Information

We do not sell your personal information. We share it only in the following circumstances:

• Service providers who help us operate the Site and business — including our hosting provider, payment processors, email/CRM platform, analytics providers, and AI providers — under agreements that limit their use of your information to providing services to us.
• Advertising and analytics partners (such as Google and Meta) as described under “Cookies and Tracking Technologies.”
• Legal and safety reasons — to comply with applicable law, respond to lawful requests, enforce our terms, or protect the rights, property, and safety of Digital Block FX, our users, or others.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets, where information may be transferred as a business asset.

International Data Transfers

We are based in Canada, and some of our service providers (including analytics, payment, and AI providers) are located in the United States and other countries. As a result, your personal information may be transferred to, stored in, and processed in countries whose data protection laws may differ from those of your country of residence.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, including to meet legal, tax, accounting, and reporting requirements and to resolve disputes. Order and transaction records are kept as required by law. Website comments and their metadata are retained indefinitely unless you ask us to remove them.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request that we correct or update inaccurate information.
• Request deletion of your personal information.
• Withdraw consent or opt out of marketing communications.
• Request a portable copy of your information, or object to or restrict certain processing.

If you have an account or have left comments, you can request an exported file of the personal data we hold about you, or ask us to erase it — excluding any data we are required to keep for legal, administrative, or security purposes. To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by applicable law, and we will not discriminate against you for exercising your rights.

Data Security

We use reasonable administrative, technical, and physical safeguards — including HTTPS encryption, login protections, and server-level security hardening — to protect your information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

The Site and our services are not directed to children under 13 (or the applicable age of majority in your jurisdiction), and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

Third-Party Links

The Site may contain links to third-party websites and services that we do not operate or control. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing any information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the “Last updated” date above. Material changes may be communicated through the Site or by email. Your continued use of the Site after changes take effect constitutes acceptance of the updated Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us through our Contact page.

Digital Block FX — Alberta, Canada